Complaints and Dispute Resolution

At Sable Energy, we are committed to addressing customer concerns in a fair and reasonable manner.

Sable Energy is a participant in the Consumer Goods and Services Ombud and subscribes to the Consumer Goods and Services Industry Code of Conduct.

Internal Complaints Process

Customers are encouraged to submit any complaints or concerns directly to Sable Energy for review.

Complaints may be submitted via:

  • Email: support@sable-energy.co.za

All complaints will be reviewed in accordance with Sable Energy’s internal processes and policies.

Sable Energy reserves the right to determine the appropriate course of action in accordance with its policies and contractual obligations.

Important Notice

The handling of all complaints is subject to:

  • Sable Energy’s Terms and Conditions
  • Applicable agreements entered into with the customer
  • Relevant laws and regulations

Submission of a complaint does not imply acceptance of liability by Sable Energy.

External Dispute Resolution

If a customer is not satisfied with the outcome of the internal complaints process, they may refer the matter to the Consumer Goods and Services Ombud. 

Only after Internal Complaints process has been completed.

CGSO Contact Details:

The CGSO provides an independent dispute resolution service in accordance with the Consumer Protection Act.

Access to the Code

A copy of the Consumer Goods and Services Industry Code of Conduct can be accessed via the CGSO website.

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